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Malware Removal Instructions
From network security to phishing and malicious software. Whatever problem you have, we're here to help you solve it!...

by Admin, Mountain View (geolocate), published: Fri 04 Sep 2015 08:22:00 PM UTC.

Favicon Stop pop-up ads and adware in Edge Browser
4 Sep 2015, 8:22 pm
How stop annoying adverts from taking over the new Microsoft Edge browser? I get this question a lot, especially when most users decided to upgrade to Windows 10. It becomes even more frustrating when people realize that they can't use ad blockers because Microsoft Edge doesn't support add-ons and extensions. As you may know, most pop-up ads are caused by adware. That's why you might need to remove adware first before blaming Edge browser for not doing enough to protect you from intrusive adverts. Adware, or Advertising Supported Software to give it its full name is something which you should be aware of even if you use Microsoft Edge. This is the name given to software programs that have been designed to display, or download, pop-up adverts onto your computer screen. Of course, advertising is a form of marketing – we all know that – and of course the reason for adware's existence is to generate a source of income for its programmer or owner. And while this is good news for programmers, advertisers and brands that use adware, where does that leave the likes of you and me? Can adware actually do us harm like so many of the other types of malicious software that are out there?

The way that adware works

Adware works in one of two ways and the adverts themselves will either appear as a pop-up window or they will be embedded in the Edge's interface. Adverts can be fairly discreet and sit neatly at the edges of a page of a website, or they can be in your face, thoroughly garish pop-up windows.


There's probably no one who will argue that pop-up windows aren't the bane of a computer user's life – they can be annoying to the point of distraction! But is adware something other than just a nuisance and could it actually be doing you any damage?

The issues with adware

Many people take umbrage with adware thanks to the way that it monitors which websites you are looking at. You see, at the point of installation, adware will also install a component which enables the programmer to track which websites you visit and see which pages or products you look at upon those pages. They are then able to customize the type of adverts they show you based on what they perceive to be your tastes, needs or interests.

It goes without saying that targeted adverts have a higher chance of tempting you to click on them to discover more, rather than adverts for completely random goods that you have no interest in whatsoever.

Who makes adware and why?

Well aside from the obvious reason why anyone creates any form of advertising, adware is also used by the software developers who make it to attempt to recover the costs they incurred when they developed another app or program. You will download their latest must have app or even a program that enables you to work smarter but unbeknown to you, the adware will be bundled with that program.

Is adware dangerous?

There are two sides to this ongoing argument. Many people don't worry too much about the existence of adware as they see it as a necessary evil if they want to be able to download free apps, files or programs. Other people however find the fact that it tracks your usage extremely intrusive and will argue that because the adware was packaged surreptitiously with another program to spy on you this makes it potentially dangerous.

How do I stop pop-up adverts in Microsoft Edge?

First of all, scan your computer with anti-malware software, especially if you are still not familiar with Windows 10. Adware's programmers are smart and try to hide malicious files on your computer making it difficult to find and remove each malicious file. To remove adware from your computer and stop the absolutely annoying ads, please follow the steps in the removal guide below. If you have any questions, please leave a comment down below. Good luck and be safe online!

Written by Michael Kaur, http://deletemalware.blogspot.com




Stop pop-up ads and adware in Edge Browser:


1. End Edge browser task in Task Manager.

2. Disconnect your computer from the Internet.

3. Start Edge browser and just before the offending pop-up appears, press Ctrl+T (several times if necessary). This will allow you to get into Edge settings and clear cookies, etc. Next time you start all should be well. If you are still getting the annoying ads, do the following:

a. Close Edge browser again.

b. Navigate to

C:\Users\[your-user-name]\AppData\Local\Packages\Microsoft.MicrosoftEdge_xxxxxx\AC\MicrosoftEdge\User\Default\Recovery\Active

c. Delete everything on that directory and open Edge browser.

4. Download anti-malware software and run a full system scan. It will detect and remove adware from your computer. You may then follow the manual removal instructions below to remove the leftover traces of this adware. Hopefully you won't have to do that.






5. Remove adware related programs from your computer using the Uninstall a program control panel. Simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for "control panel".



Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control panel from there.



6. When the the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and remove the following:
  • PlayGEM
  • GoSave
  • Extag
  • SaveNewaAppz
  • and any other recently installed application


Simply select a suspicious application and click Uninstall up near the top of that window. When you're done, please close the Control Panel screen.

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Favicon Remove DNS-Keeper Ads Malware (Uninstall Guide)
2 Sep 2015, 6:40 pm
DNS-Keeper is adware from the same family as CloudScout and DNS Unlocker. Most of us have heard of adware – or advertising supported software - but if you're not one hundred percent sure what this type of malware actually is and what it can do, then continue reading and I will hopefully be able to unlock the mystery for you!

DNS Keeper is a computer software program that has been designed to download or display adverts on the screen of your computer when you are online. The DNS-Keeper adverts may not all look alike – some can be simply sitting there at the edge of your screen waiting for you to click on them, while others show up in the guise of pop-up windows or banners. Whatever they look like, however, the curious thing you may soon discover is that the adverts you see are often showing you goods or services, or are for websites, that you have recently been looking at on the internet.

How does DNS-Keeper adware know what I've been browsing online?

Tailoring advert content to match your perceived requirements is something that adware excels at – and is in fact designed to do. And it is not just a coincidence and if you keep stumbling across the same old products time and time again you are right in thinking that somebody has their eye on you and knows just what it is you are looking at online.


It has been specifically designed to monitor the way you use the internet. It tracks which websites you visit and then saves that data – it then relays this information back to the adware's developer. They, of course, now know what you've been searching for and looking at and are then able to show you targeted advertising.

This might not seem like the biggest deal in the grand scheme of things – in fact it might even come across as quite helpful, but when you stop and think about it, not only is adware an invasion of your privacy, it's also pretty creepy too. What is more, it modifies your DNS settings which means that you no longer use your default ISP DNS server to access the internet. Instead, all your HTTP request go through a third party server and that's not the way you it should be to say the least.

How does DNS-Keeper get on to a computer?

Most of the time it is bundled with a program, application or other piece of software that you have downloaded. This can range from anything from a free peer to peer file, a lifestyle app or even a paid for software program. It doesn't matter and there is no guarantee that anything you download from the internet will be adware free. Or malware free, for that matter. The biggest problem about this adware is that most users don't even realize that they are going to install it and when later they start seeing DNS-Keeper ads on their computers they don't know what is going on.

Why do developers create adware?

Of course, as with any form of marketing, it's all about the money. Adverts are created, not just to drive sales (they also drive web traffic) but they are also a means for the developer to recoup the expense incurred in developing some original software that they give away for free.

How can I protect myself from adware?

Alongside the reputable anti-virus software that you already have installed (I hope!) download one of the many anti-malware programs too.

How to get rid of DNS-Keeper ads?

To remove this adware from your computer and stop DNS-Keeper ads, please follow the steps in the removal guide below. If you have any questions, please leave a comment down below. Good luck and be safe online!

Written by Michael Kaur, http://deletemalware.blogspot.com



DNS-Keeper Ads Removal Guide:


1. First of all, download anti-malware software and run a full system scan. It will detect and remove this infection from your computer. You may then follow the manual removal instructions below to remove the leftover traces of this malware. Hopefully you won't have to do that.






2. Remove DNS-Keeper related programs from your computer using the Uninstall a program control panel (Windows 7). Go to the Start Menu. Select Control PanelUninstall a Program.

If you are using Windows 8 or 10, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for "control panel".



Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control panel from there.



3. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and remove the following:
  • DNS-Keeper
  • GoSave
  • Extag
  • SaveNewaAppz
  • and any other recently installed application


Simply select each application and click Remove. If you are using Windows Vista, Windows 7 or Windows 8, click Uninstall up near the top of that window. When you're done, please close the Control Panel screen.


Remove DNS-Keeper related extensions from Google Chrome:

1. Click on Chrome menu button. Go to More ToolsExtensions.




2. Click on the trashcan icon to remove DNS-Keeper, Extag, Gosave, HD-Plus 3.5 and other extensions that you do not recognize.

If the removal option is grayed out then read how to remove extensions installed by enterprise policy.



3. Then select Settings. Scroll down the page and click Show advanced settings.


4. Find the Reset browser settings section and click Reset browser settings button.


5. In the dialog that appears, click Reset. That's it!


Remove DNS-Keeper related extensions from Mozilla Firefox:

1. Open Mozilla Firefox. Go to Tools MenuAdd-ons.




2. Select Extensions. Click Remove button to remove DNS-Keeper, Extag, Gosave, MediaPlayerV1, HD-Plus 3.5 and other extensions that you do not recognize.


Remove DNS-Keeper related add-ons from Internet Explorer:

1. Open Internet Explorer. Go to ToolsManage Add-ons. If you have the latest version, simply click on the Settings button.




2. Select Toolbars and Extensions. Click Remove/Disable button to remove the browser add-ons listed above.

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Favicon Remove SAPE.Heur.9BDD4 Malware (Uninstall Guide)
1 Sep 2015, 6:18 pm
SAPE.Heur.9BDD4 is a heuristic detection designed to generically detect newly released malicious files. It belongs to the W32.SAPE.Heur.2 malware family. If you have spotted multiple randomly named DLL files on your computer that you have no recollection of installing you may, quite justifiably, be wondering what on earth is going on, and where they came from. After all, if YOU didn't install them, then who did? Well, I'm going to break it to you, not very gently, that you were in fact responsible for these unidentified files! This is something known as malware. I'm talking about every computer user's potential enemy. SAPE.Heur.9BDD4 normally stealth installs itself on your computer by piggy backing on another program – something that you are intentionally downloading or upgrading. However, the worst part is that this malware can actually allow cyber criminals to access your computer.

Other ways that this malware can infect you

As well as this aforementioned piggy backing, such malicious programs have a couple of other tricks up their sleeve: some will be installed by what is known in techy circles as a 'drive-by installation', which is when you visit a website that has been compromised by the W32.SAPE.Heur.9BDD4 malware, and they then pass the infection on to you. That's why you should always make sure that you have the latest version of the Windows installed on your computer and that your anti-virus program is fully updated.

One of these teo installation methods are dealt with in different ways: obviously if you have just bought a used desktop or laptop, you should check what is pre-installed before you start using it. That way you can uninstall anything you don't like the look of. In the case of malicious programs that come bundled with other software, mostly Trojan horses, the trick to avoiding these is to carefully read End User License Agreements when installing or upgrading programs. Make sure you know exactly what you are installing by checking the small print and making sure that agreement boxes are not already checked or unchecked in favor of an add on. Unfortunately there is not a lot you can do about being hit at random by a drive by installation. If you are not so sure if the file you are going to run is malicious upload it to VirusTotal and see if it comes up with anything suspicious.

How to spot SAPE.Heur.9BDD4

On the plus side, if you do have this malware installed on your machine, it is fairly obvious. Your %Temp% folder will be full of randomly named DLL files. Your anti-virus program may pick them up but because it's a pretty new threat it may fail to permanently remove them. Luckily, there are few tools specifically designed to remove such malware.

What does it actually do?

Such malicious programs as SAPE.Heur.9BDD4 are not only seriously harmful but also cause a number of Windows problems. Some will bombard you with pop-up adverts but the majority of them will install that new toolbar and make using your computer unfamiliar. These tool bars are rarely as advanced as the ones we are used to using and will have scant capabilities. They also have an extremely irritating habit of sending you to websites that you don’t want to visit. As you can see, it's possible to allow a remote access to your computer and even hijack your web browser and display adverts. Needles to say, you should get rid of it immediately.

How do I remove SAPE.Heur.9BDD4?

If your computer is already infected and you can't seem to get rid of this high risk malware, please follow the steps in the removal guide below. If you have any questions, please leave a comment down below. Good luck and be safe online!

Written by Michael Kaur, http://deletemalware.blogspot.com



SAPE.Heur.9BDD4 Malware Removal Guide:


1. First of all, download anti-malware software and run a full system scan. It will detect and remove this infection from your computer. You may then follow the manual removal instructions below to remove the leftover traces of this malware. Hopefully you won't have to do that.






NOTE: If you can't download or run it, please restart your computer in Safe Mode with Networking or Safe Mode and try again. If you don't know how to do that, please watch this video.

2. Download and run TDSSKiller. Press the button Start scan for the utility to start scanning.



3. Wait for the scan and disinfection process to be over. Then click Continue. Please reboot your computer after the disinfection is over.



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Favicon Remove 02037002205 Scam Pop-up Message (Uninstall Guide)
31 Aug 2015, 6:38 pm
02037002205 phone number usually appears on a hoax virus message alert supposedly from Norton, together with a very loud warning noise, indicating that your computer is infected with Trojan.DealPly and SpyWare.bot. Scammers use rsc.cdn77.org website to display such scam pop-up alerts. It says WARNING: Your Chrome browser and your PC may have critical security vulnerabilities. Call 02037002205 now for immediate assistance. If you keep getting this hoax virus message live every ten minutes or so even if you reset your web browser settings then your computer is probably infected with browser hijackers and likely some other potentially programs. But definitely not a Trojan horse as this fake virus warning wants mislead you. Most users would think that it's not a big deal and simply close the window. However, it's actually can cause some serious troubles to your computer, especially when it comes packed with other malware. We all need to know how to protect our computers from all of the online nuisances (even fake security alerts) and dangers that are out there and if you're like us and you are getting sick and tired of constantly being on the lookout for the next big scary malicious software, computer virus or unwanted program then you need to take real steps to look after your best interests. And if you've already fallen prey to one of the aforementioned internet nasties then you'll certainly be well aware of just how annoying and disruptive – and not to mention dangerous - they can be.


You would be right in thinking that there are differing levels of seriousness when it comes to malware and viruses, some are merely irritating like the 020-3700-2205 scam pop-up window, while others can raid your bank accounts or destroy your personal data, however, we can probably all agree on one thing, and that is that we really do not want to waste our time and energy dealing with them. Especially when we don't really know what a certain program's intention is and what harm it could cause.

What are browser hijackers?

At the lower end of the malware scale is something called a browser hijacker. And although it is true that browser hijackers and potentially unwanted programs that display fake virus alerts are not as menacing as something like ransomware, spyware or a Trojan Horse, that doesn't mean you should ignore them if you have one installed on your computer.

Many people get duped by the mention of 'potentially' in the title however don't forget that on the flip side of every potentially unwanted program, there is also the chance that it is 'actuall' unwanted by some people. And that will pretty much include everyone who runs into a potentially unwanted program or a browser hijacker!

What do browser hijackers do?

The truth is, however, that your computer is infected with a browser hijacker. Or if it's a stand alone window then your computer is infected with a potentially unwanted program that displays 02037002205 tech support number and suggests you to call for help. Don't call the number because scammers just want money from you and will put on a program that will make a mess of your system. Some variants can stake their claim on your computer by hijacking your browser and installing their own toolbar as a replacement for your existing one. They may also replace your homepage or search engine too with one of their own. If you're thinking that browser hijackers are an invasion of our privacy, then you wouldn't be far from the truth.

Why do Potentially Unwanted Programs change your toolbar?

The reason that such fake pop-up windows exist is to convert calls to sales. This 02037002205 phone number may belong to the person who developed the browser hijacker or it could be owned by a third party. Therefore, if you've found this fake security alert pop-up, I suggest you close it right away before you go nuts! And of course, scan your computer for malware because you certainly have one installed on your computer - a browser hijacker. If your computer has been infected by this malware, please follow the steps in the removal guide below. If you have questions, please leave a comment down below. I will be more than happy to help you. Good luck and be safe online!

Written by Michael Kaur, http://deletemalware.blogspot.com



02037002205 Scam Pop-up Removal Guide:


1. First of all, download anti-malware software and run a full system scan. It will detect and remove this infection from your computer. You may then follow the manual removal instructions below to remove the leftover traces of this malware. Hopefully you won't have to do that.






2. Remove browser hijacker related programs from your computer using the Uninstall a program control panel (Windows 7). Go to the Start Menu. Select Control PanelUninstall a Program.

If you are using Windows 8 or 10, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for "control panel".



Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control panel from there.



3. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and remove the following:
  • Magical Find
  • GoSave
  • Extag
  • SaveNewaAppz
  • and any other recently installed application


Simply select each application and click Remove. If you are using Windows Vista, Windows 7 or Windows 8, click Uninstall up near the top of that window. When you're done, please close the Control Panel screen.


Remove 02037002205 pop-up ads related extensions from Google Chrome:

1. Click on Chrome menu button. Go to More ToolsExtensions.




2. Click on the trashcan icon to remove Magical Find, Extag, Gosave, HD-Plus 3.5 and other extensions that you do not recognize.

If the removal option is grayed out then read how to remove extensions installed by enterprise policy.



3. Then select Settings. Scroll down the page and click Show advanced settings.


4. Find the Reset browser settings section and click Reset browser settings button.


5. In the dialog that appears, click Reset. That's it!


Remove 02037002205 pop-up ads related extensions from Mozilla Firefox:

1. Open Mozilla Firefox. Go to Tools MenuAdd-ons.




2. Select Extensions. Click Remove button to remove Magical Find, Extag, Gosave, MediaPlayerV1, HD-Plus 3.5 and other extensions that you do not recognize.


Remove 02037002205 pop-up ads related add-ons from Internet Explorer:

1. Open Internet Explorer. Go to ToolsManage Add-ons. If you have the latest version, simply click on the Settings button.




2. Select Toolbars and Extensions. Click Remove/Disable button to remove the browser add-ons listed above.

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Favicon Remove Inline hook win32k.sys (Uninstall Guide)
30 Aug 2015, 7:21 pm
Inline hook win32k.sys is a rootkit that can pose a serious threat to your PC and the data stored on it. If you have it installed on your computer you will certainly know about it as it wastes no time in corrupting your data, writing over your hard drive, rendering files useless or inaccessible and creating instability in your operating system. In order to stay up to date and current with the world of malware, we are going to take a closer look at this rootkit infection. This is a thoroughly unpleasant piece of malware that rubs salt into the wound by appearing to be harmless, convincing you of its innocence, and then in reality, doing you untold damage.

But just how does Inline hook win32k.sys rootkit infect your PC, what does it do once it is up and running, and how can you protect yourself from it?


Like most of us, you probably don't think you put yourself at risk unwittingly and you may even consider yourself somewhat impenetrable or not easily fooled. The passwords that you choose are the right combination of letters and numbers, your top notch anti-virus software is always bang up to date, and you wouldn't dream of opening an email or instant message attachment if you don't know the sender. And that is all very good stuff indeed, however, the sad fact is that rootkits are very, very good at playing on even the most cynical of natures and even worse, they force you into playing a part in their execution too. Such malicious software usually arrives in the form of an unwanted download or as code illegally injected into a legitimate website without the webmaster's knowledge. It can also be received as an email attachment or an instant message from an untrusted source. It can also come packed with Trojan horses, mostly Trojan downloaders.

Inline hook win32k.sys detection indicates that there is a hidden program on your computer with potentially malicious behaviors. Otherwise, why would someone wanted to hide it deep inside your operating system? The answers is pretty obvious, cyber criminals want to gather personal information or even gain a remote access to your computer without your consent. This rootkit installs itself for auto run at Windows startup. It even creates and alternative data steam and injects code into system files. Then it performs some HTTP requests mostly to look up an external IP address and to send PC information as well as receive further commands from control and command server. When such rootkit is installed on your computer you can expect anything to be downloaded and installed onto your PC. It can be spyware, Trojan horses or even adware. Certain variants of Inline hook win32k.sys infection tries to change proxy and DNS servers and redirect all your traffic through web servers controlled by cyber criminals. As a result, they can see what websites you visit and what search queries you make. Such information is very useful and can be used for ad injection and simply sold to third parties.

Inline hook win32k.sys removal can be complicated as you can't simply locate the malicious file and delete it. As a matter of fact, your anti-virus program may not be able to remove it either. To do so, you will have to use a few tools designed to remove rootkits and other deeply embedded malware. If your computer is already infected and you can't seem to get rid of this dangerous rootkit, please follow the steps in the removal guide below. If you have any questions, please leave a comment down below. Good luck and be safe online!

Written by Michael Kaur, http://deletemalware.blogspot.com



Inline hook win32k.sys Removal Guide:


1. First of all, download anti-malware software and run a full system scan. It will detect and remove this infection from your computer. You may then follow the manual removal instructions below to remove the leftover traces of this malware. Hopefully you won't have to do that.






NOTE: If you are using Internet Explorer and can't download anti-malware software because "Your current security settings do not allow this file to be downloaded" then please reset IE security settings and try again.

2. Download and run TDSSKiller. Press the button Start scan for the utility to start scanning.



3. Wait for the scan and disinfection process to be over. Then click Continue. Please reboot your computer after the disinfection is over.



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Favicon Remove LaSuperba Ads Malware (Uninstall Guide)
28 Aug 2015, 6:52 pm
LaSuperba is a malicious software program that has been created to display adverts labeled "Ads by LaSuperba" and "Powered/optimized by LaSuperba". These adverts aim to generate a high click through rate in order to increase sales and drive traffic to the website belonging to the advert's owner. Naturally, it is also a source of income for the adware's programmer too.

You've no doubt heard of adware already, as let's face it; it's pretty hard to escape from its blatant form of online marketing. But what is advertising supported software in reality, and more importantly, can it have any unpleasant side effects on your PC?

The dark side of adware

The main thing that many people have against adware is that it collects data about your internet browsing habits. At the point of installation, the adware will also install a component on your computer which monitors which websites you visit. It tracks which products or services that you visit within any given site and then uses this information to display adverts that are related to the products you have been looking at. Sometimes you'll even see ads for the exact same items.


Other problems and issues that LaSuperba can have on your PC

There are a few other issues connected with, and caused by, our friend adware. One of the most downright irritating is the software's propensity for displaying LaSuperba pop up and pop under adverts. Unlike the targeted adverts you are seeing, these often bear no similarity to products or services that you are genuinely interested in – in fact they are often quite the opposite and are usually for websites that encourage gambling or any other distasteful, unwanted, or downright illegal content.

Another big problem is that thanks to the adware constantly tracking what you are looking at on the internet and transmitting the data back to the programmer, it is gobbling up your PC's resources, including memory and storage space. And that's not all, because, outrageously, it uses your internet connection to relay this information, which can cause your internet speed to slow down, even to the point where pages won't open or your browser keeps crashing.

Is that enough problems to be going on with? Well, we have one more for you: adware can also cause conflict between the other programs you have installed on your computer which makes them – and subsequently your computer's security – unstable.

Okay, I've heard enough - how do I protect myself from LaSuperba installing itself on my PC?

It normally comes packaged as a bundle with another software program or application. Which is why, to stop it at its source, you should be careful what you download, and where you download it from. When you do install something make sure you read the small print and check for any add-ons – adware will normally be mentioned. In addition to this downloading an anti-adware program is always a good idea to be on the safe side.

How to get rid of LaSuperba ads?

To remove this adware from your computer and stop LaSuperba ads, please follow the steps in the removal guide below. If you have any questions, please leave a comment down below. Good luck and be safe online!

Written by Michael Kaur, http://deletemalware.blogspot.com



LaSuperba Ads Removal Guide:


1. First of all, download anti-malware software and run a full system scan. It will detect and remove this infection from your computer. You may then follow the manual removal instructions below to remove the leftover traces of this malware. Hopefully you won't have to do that.






2. Remove LaSuperba related programs from your computer using the Uninstall a program control panel (Windows 7). Go to the Start Menu. Select Control PanelUninstall a Program.

If you are using Windows 8 or 10, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for "control panel".



Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control panel from there.



3. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and remove the following:
  • LaSuperba
  • GoSave
  • Extag
  • SaveNewaAppz
  • and any other recently installed application


Simply select each application and click Remove. If you are using Windows Vista, Windows 7 or Windows 8, click Uninstall up near the top of that window. When you're done, please close the Control Panel screen.


Remove LaSuperba related extensions from Google Chrome:

1. Click on Chrome menu button. Go to More ToolsExtensions.




2. Click on the trashcan icon to remove LaSuperba, Extag, Gosave, HD-Plus 3.5 and other extensions that you do not recognize.

If the removal option is grayed out then read how to remove extensions installed by enterprise policy.



3. Then select Settings. Scroll down the page and click Show advanced settings.


4. Find the Reset browser settings section and click Reset browser settings button.


5. In the dialog that appears, click Reset. That's it!


Remove LaSuperba related extensions from Mozilla Firefox:

1. Open Mozilla Firefox. Go to Tools MenuAdd-ons.




2. Select Extensions. Click Remove button to remove LaSuperba, Extag, Gosave, MediaPlayerV1, HD-Plus 3.5 and other extensions that you do not recognize.


Remove LaSuperba related add-ons from Internet Explorer:

1. Open Internet Explorer. Go to ToolsManage Add-ons. If you have the latest version, simply click on the Settings button.




2. Select Toolbars and Extensions. Click Remove/Disable button to remove the browser add-ons listed above.

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Favicon Restore_files.txt and .abc Extension Ransomware Removal Guide
27 Aug 2015, 7:12 pm
As you are reading this, it is probably safe to assume that you are as aware of the myriad of malicious software programs that are hell bent on penetrating every corner of our PCs' operating systems in their attempt to scam us out of money, trick us into handing over our personal details and sometimes even just scare us for the fun of it.

There are so many scams, cons, tricks and attacks out there that it can feel like just the simple act of logging onto your computer could trigger a nightmare scenario. And the sad fact is that it actually can. With that in mind, we're going to take a look at one of those malware programs that use scare tactics to get you to hand over your hard earned cash: TeslaCrypt ransomware. Although not quite as widely discussed as some other types of malware, ransomware is a particularly unpleasant program and one that you shouldn't be tempted to ignore, just because it is not as well known. Once you read what it can do, we think you will agree!

Restore_files.bmp content:


What is TeslaCrypt?

It's a crypto-virus that encrypts your files and appends the extension .abc to the file name of the encrypted files. It also drops restore_files.txt ransom note in each folder and the same information in a HTML file and even BMP file. The ransom note says:

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
What happened to your files ?
All of your files were protected by a strong encryption with RSA-2048.
More information about the encryption keys using RSA-2048 can be found here: http://en.wikipedia.org/wiki/RSA_(cryptosystem)

What does this mean ?
This means that the structure and data within your files have been irrevocably changed, you will not be able to work with them, read them or see them,
it is the same thing as losing them forever, but with our help, you can restore them.

How did this happen ?
Especially for you, on our server was generated the secret key pair RSA-2048 - public and private.
All your files were encrypted with the public key, which has been transferred to your computer via the Internet.
Decrypting of your files is only possible with the help of the private key and decrypt program, which is on our secret server.

What do I do ?
Alas, if you do not take the necessary measures for the specified time then the conditions for obtaining the private key will be changed.
If you really value your data, then we suggest you do not waste valuable time searching for other solutions because they do not exist.

You may not have heard of ransomware but have you heard of cryptoviruses or cryprotrojans? These are all names for the same thing – all equally frightening sounding too. And if you're wondering just what it is that TeslaCrypt ransomware can do, the name will probably give it away. It 'kidnaps' the files or data that you have stored on your computer, holds them to ransom – in other words it encrypts them so that you cannot open them - and then tells you that you will need to pay a ransom in order to regain access to your files. Allegedly you will be sent a code to unlock the files once you have made the payment. But here's the truth: many ransomware programmers will happily accept the payment, or ransom, and leave you high and dry without bothering to send you the code.

Ransomware's scare tactics

To increase the chances of you making payment the ransom note that you receive is often designed to look official – and they can be very convincing. The 'kidnapper' knows that you are far more likely to be scared into paying if their notification comes, not from some shadowy third party, but from a law enforcement agency – the FBI or MI5 for example – depending on where your IP address shows you are. However, not all variants of this ransomware use care tactics. Your ransom note can be slightly different but it's still the same TeslaCrypt ransomware. Certain variants adds a few random letter to restore_files.txt file name for example: restore_files_fgrtl.txt but that really doesn't change anything. It's still the same crypto-virus.

The wording will tell you that you are under investigation for downloading pirated software or files, or for visiting an illegal website and if you pay the fine you’ll be off the hook. It's utter nonsense of course and whatever you do, do not pay a penny.

Ways that TeslaCrypt can infect your computer

There are a few ways that ransomware can infect you so you do need to be careful. It can be embedded within the code of a compromised website, it may be disseminated by email or chat apps, or it can come bundled with another program or download. All every day things that we take for granted when we are online. Once installed, it modifies the Internet Explorer Zone Settings stop you from downloading anti-malware software. It sets security settings to high which means you can't download any executable files. Luckily, this can easily fixed by resting security settings. What is more, it terminates Windows Task Manager, Registry Editor and some other Windows tools that are usually very helpful when dealing with malware. For this reason, you may have to restart your computer in safe mode with networking or only safe mode and try to download anti-malware software from there. Or if you know how to remove Windows registry values you can delete these:

In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
{installation ID} = "%Application Data%\svc{random letters}.exe"

In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
{installation ID} = "%Application Data%\svc{random letters}.exe"

In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system
EnabledLinkConnections = 1

How to get my files back?

If you have a recent backup, wipe your hard disk and reinstall your files. If you don't, try Shadow Explorer program or search your computer for previous versions of files. If you are lucky enough you may find files that were not encrypted and renamed to .abc. But before restoring your files, please remove the ransomware and related malware files from your computer. To do so, please follow the steps in the removal guide below. If you have any questions, please leave a comment down below. Good luck and be safe online!

Written by Michael Kaur, http://deletemalware.blogspot.com



Step 1: Removing TeslaCrypt (restore_files.txt) ransomware and related malware:


Before restoring your files from shadow copies, make sure the TeslaCrypt is not running. You have to remove this malware permanently. Thankfully, there are a couple of anti-malware programs that will effectively detect and remove this malware from your computer.

1. First of all, download and install recommended anti-malware scanner. Run a full system scan and remove detected malware.






Important! If you can't download or run it, please restart your computer in Safe Mode with Networking or Safe Mode and try again. If you don't know how to do that, please watch this video.

2. Then, download ESET Online Scanner and run a second scan to make sure there are no other malware running on your computer.

That's it! Your computer should be clean now and you can safely restore your files. Proceed to Step 2.


Step 2: Restoring files encrypted by TeslaCrypt (restore_files.txt) virus:


Method 1: The first and best method is to restore your files from a recent backup. If you have been regularly performing backups, then you should use your backups to restore your files.

Method 2: Try to restore previous versions of files using Windows folder tools. To learn more, please read Previous versions of files.

Method 3: Using the Shadow Volume Copies:

1. Download and install Shadow Explorer. Note, this tool is available with Windows XP Service Pack 2, Windows Vista, Windows 7, and Windows 8.

2. Open Shadow Explorer. From the drop down list you can select from one of the available point-in-time Shadow Copies. Select drive and the latest date that you wish to restore from.



3. Righ-click any encrypted file or entire folder and Export it. You will then be prompted as to where you would like to restore the contents of the folder to.



Hopefully, this will help you to restore all encrypted files or at least some of them.

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Favicon Remove MW_ IN FILES and KK_ IN YOUR DOCUMENTS Ransomware and Restore Encrypted Files
26 Aug 2015, 7:36 pm
A new variant of Trojan-Ransom.NSIS.ONION.air ransomware has been detected which encrypts your files and leaves MW_ IN FILES.txt or KK_ IN YOUR DOCUMENTS.txt ransom notes in each folder. All the encrypted files have MW_ or KK_ prefixes, for example MW_report.docx or KK_mysongg.mp3. Cyber criminals claim that in order to obtain a program which will decrypt your files you need to pay 3 or 4 bitcoins to a unique bitcoin wallet address. Unlike CryptoWall or CTB-Locker, this ransomware targets companies rather than home users. Cyber criminals search for vulnerable network shares or tries to trick users into malicious email attachments. They usually use Backdoor.Win32.Hlux and HEUR:Trojan.Win32.Generic malware to infect computers and then install ransomware. It's not rocket science to come to understand that the greater the amount of time we spend online – whether for work or for leisure, the higher the chances of being infected by malicious software or a virus, or falling prey to a scam or phishing attack are. It is no longer enough to simply install an anti-virus program and then expect it to keep you safe – nowadays we need to educate ourselves on how to use the internet safely and securely. The problems are compounded by the fact that just as anti-viruses and other types of security software are in a constant cycle of upgrading, so too are all the different types of malware.


After all, business is booming in the world of cyber crime and the people that create, distribute and profit from malware and other scams or threats are constantly on top of their game to conjure up even more ways to get us to part with our money.

Understanding ransomware

The problem is, learning about all of the numerous threats out there can feel like information overload and it can be tricky knowing what may affect you. It might not be fun learning about the latest cyber threats but it is most definitely important to take the time to if you want to adequately protect yourself, your data and your bank account.

With that in mind we are now going to take a look at the malware known as MW_ IN FILES ransomware. This is something you certainly should inform yourself about as it is particularly nasty – and that's saying something! Read on and give yourself a fighting chance of defending yourself in the event of a ransomware attack.

What is ransomware?

Put simply, ransomware is a software program that has been created to 'kidnap' the files or data on your PC and hold them hostage by encrypting them until you pay a ransom to get them back. In this case the clue really is in the name. It leaves a ransom with the following information:

Good day. Your computer has been locked by ransomware, your personal files are encrypted and you have unfortunately "lost" all your pictures,
files and documents on the computer. Your important files encryption produced on this computer: videos, photos, documents, etc.
Encryption was produced using unique public key RSA-1024 generated for this computer. To decrypt files you need to obtain the private key.
All encrypted files contain MW_
Your number: [edited]
To obtain the program for this computer, which will decrypt all files, you need to pay
3 bitcoins on our bitcoin address [edited] (today 1 bitcoin was 260 USA dollars). Only we and you know about this bitcoin address.
You can check bitcoin balanse here - https://www.blockchain.info/address/[edited]
After payment send us your number on our mail ttk@ruggedinbox.com and we will send you decryption tool (you need only run it and all files will be decrypted during 1...3 hours)
Before payment you can send us one small file (100..500 kilobytes) and we will decrypt it - it's your garantee that we have decryption tool. And send us your number with attached file
We dont know who are you. All what we need - it's some money.
Don't panic if we don't answer you during 24 hours. It means that we didn't received your letter (for example if you use hotmail.com or outlook.com
it can block letter, SO DON'T USE HOTMAIL.COM AND OUTLOOK.COM. You need register your mail account in www.ruggedinbox.com (it will takes 1..2 minutes) and write us again)
You can use one of that bitcoin exchangers for transfering bitcoin.

In your case the prefix can be different, for example "All encrypted files contain KK_" and email address nown@ruggedinbox.com instead of ttk@ruggedinbox.com. They even change ransom notes probably to make this ransomware campaign more random and avoid unnecessary pattern detection. Anyway, the whole idea remains the same. They encrypt your files, you pay 3 or 4 bitcoins and then email them your unique encryption number.

So I pay the ransom and my files will be returned to me?

This is one of those maddening questions that there is no straight answer to. After all, we are dealing with cyber criminals here and there is absolutely no guarantee that by handing over your credit card details you are going to get your files back. In theory, once you've made the payment, you will be sent a code that enables you to unlock, or decrypt, your inaccessible files but there have been numerous examples of this not being the case and the 'kidnappers' simply taking the money and running, so to speak.

What steps should I take if I've been infected by ransomware?

First and foremost do not hand over any money. As I said, chances are you'll be paying for a big fat nothing. If you have a recent backup, wipe your hard disk and reinstall your files. If you don't, try Shadow Explorer program or search your computer for previous versions of files. If you are lucky enough you may find files that were not encrypted. But before restoring your files, please remove the ransomware and related malware files from your computer. To do so, please follow the steps in the removal guide below. If you have any questions, please leave a comment down below. Good luck and be safe online!

Written by Michael Kaur, http://deletemalware.blogspot.com



Step 1: Removing Trojan-Ransom.NSIS.ONION.air ransomware and related malware:


Before restoring your files from shadow copies, make sure the Trojan-Ransom.NSIS.ONION.air is not running. You have to remove this malware permanently. Thankfully, there are a couple of anti-malware programs that will effectively detect and remove this malware from your computer.

1. First of all, download and install recommended anti-malware scanner. Run a full system scan and remove detected malware.






Important! If you can't download or run it, please restart your computer in Safe Mode with Networking or Safe Mode and try again.

2. Then, download ESET Online Scanner and run a second scan to make sure there are no other malware running on your computer.

That's it! Your computer should be clean now and you can safely restore your files. Proceed to Step 2.


Step 2: Restoring files encrypted by Trojan-Ransom.NSIS.ONION.air virus:


Method 1: The first and best method is to restore your files from a recent backup. If you have been regularly performing backups, then you should use your backups to restore your files.

Method 2: Try to restore previous versions of files using Windows folder tools. To learn more, please read Previous versions of files.

Method 3: Using the Shadow Volume Copies:

1. Download and install Shadow Explorer. Note, this tool is available with Windows XP Service Pack 2, Windows Vista, Windows 7, and Windows 8.

2. Open Shadow Explorer. From the drop down list you can select from one of the available point-in-time Shadow Copies. Select drive and the latest date that you wish to restore from.



3. Righ-click any encrypted file or entire folder and Export it. You will then be prompted as to where you would like to restore the contents of the folder to.



Hopefully, this will help you to restore all encrypted files or at least some of them.

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Favicon Remove Enhanced Shopping Assistant Ads Malware (Uninstall Guide)
25 Aug 2015, 6:55 pm
Just like 'real life' traditional advertising, some of the Enhanced Shopping Assistant adverts that you see when you're online are advertising something you may be interested in, while others hold no appeal for you whatsoever. But the chances are that a good deal of the adverts that you see on web pages, are closely related to a product or service that you are genuinely interested in. But why is this and why are such a high proportion of these adverts seemingly appealing directly to you? In fact, once you start noticing this you will see that, uncannily, many of these adverts are in actual fact the very same goods or services that you have recently been looking at. And no, your PC hasn't suddenly developed mind reading abilities – the truth is that you are being closely monitored by adware.

Enhanced Shopping Assistant: a mind reader or just clever software?

Let's say you're seeing "Ads by Enhanced Shopping Assistant" adverts for the new smart watch all of a sudden. Have you recently been looking at the watch on a retailer's website? Maybe you've been looking at cheap flights for a last minute getaway to San Francisco – and what do you know, now you're seeing ads for budget airlines, flights to the West Coast and hotels in that very location. This is what adware does: it installs a component on your PC which is designed to monitor the websites that you visit and make a note of which products or services you are looking at on that site. The Enhanced Shopping Assistant adware is then able to show you adverts that are related to your search – thus increasing the chances of you clicking on them.


Surely that's not a bad thing?

While seeing adverts and pop-ups for products that you may be considering buying might not be the worst thing to happen, after all, you can just ignore them if you're not ready to part with your cash, the fact is that somebody is spying on you. Just because you're not looking at anything illegal or shady, doesn't mean that you should have to surrender your online privacy in such a fashion.

However it's a thin line because a lot of people can forgive adware for its nosiness because without it we wouldn't have access to as many free apps or files as we currently do. That's because, as mentioned earlier, the adware is way of generating revenue for its programmer who packages it with apps or other software that they give away for free. The adware is used as a way to recoup some of the costs of developing their freebie - and often for making a tidy profit too.

The problem is when it turns nasty it can really cause you some issues - pop-up and pop-under windows that refuse to go away are just one of the annoyances. In addition to this, the component that tracks your internet usage will also slow your operating system right down. Needless to say, it can make your web browser unusable. The answer? Install a good anti-malware program on your PC and avoid the nuisance altogether.

How to get rid of Enhanced Shopping Assistant ads?

To remove this adware from your computer and stop Enhanced Shopping Assistant ads, please follow the steps in the removal guide below. If you have any questions, please leave a comment down below. Good luck and be safe online!

Written by Michael Kaur, http://deletemalware.blogspot.com



Enhanced Shopping Assistant Ads Removal Guide:


1. First of all, download anti-malware software and run a full system scan. It will detect and remove this infection from your computer. You may then follow the manual removal instructions below to remove the leftover traces of this malware. Hopefully you won't have to do that.






2. Remove Enhanced Shopping Assistant related programs from your computer using the Uninstall a program control panel (Windows 7). Go to the Start Menu. Select Control PanelUninstall a Program.

If you are using Windows 8 or 10, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for "control panel".



Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control panel from there.



3. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and remove the following:
  • Enhanced Shopping Assistant
  • GoSave
  • Extag
  • SaveNewaAppz
  • and any other recently installed application


Simply select each application and click Remove. If you are using Windows Vista, Windows 7 or Windows 8, click Uninstall up near the top of that window. When you're done, please close the Control Panel screen.


Remove Enhanced Shopping Assistant related extensions from Google Chrome:

1. Click on Chrome menu button. Go to More ToolsExtensions.




2. Click on the trashcan icon to remove Enhanced Shopping Assistant, Extag, Gosave, HD-Plus 3.5 and other extensions that you do not recognize.

If the removal option is grayed out then read how to remove extensions installed by enterprise policy.



3. Then select Settings. Scroll down the page and click Show advanced settings.


4. Find the Reset browser settings section and click Reset browser settings button.


5. In the dialog that appears, click Reset. That's it!


Remove Enhanced Shopping Assistant related extensions from Mozilla Firefox:

1. Open Mozilla Firefox. Go to Tools MenuAdd-ons.




2. Select Extensions. Click Remove button to remove Enhanced Shopping Assistant, Extag, Gosave, MediaPlayerV1, HD-Plus 3.5 and other extensions that you do not recognize.


Remove Enhanced Shopping Assistant related add-ons from Internet Explorer:

1. Open Internet Explorer. Go to ToolsManage Add-ons. If you have the latest version, simply click on the Settings button.




2. Select Toolbars and Extensions. Click Remove/Disable button to remove the browser add-ons listed above.

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Favicon Remove 1-855-484-3589 Fake BSOD Pop-up Malware (Uninstall Guide)
24 Aug 2015, 6:13 pm
1-855-484-3589 phone number appears on a fake Windows Blue Screen Of Death message (BSOD). It's a scam where scammers request payment to fix your computer. Microsoft does not put their phone numbers on any error messages even if they are genuine. If you're reading this article with expectations of finding out how to remove this fake error message and associated malware from your computer then you are in the right place. In this article I am going to tell you how to defend yourself from being attacked by tech support scams.

This fake BSOD error message with the 1-855-484-3589 phone number that appeared on your computer screen was installed by a Potentially Unwanted Software or adware. It most likely came with a software download from a sketchy website. I've read some reports saying that users got it after installing a driver for a printer. So what actually is a PUP and how do you defend yourself against attack? PUP is an acronym for Potentially Unwanted Program which, as the name suggests, is a piece of software that you probably don't want to have installed on your PC. But how do you know if you have been 'bitten' by a PUP - what does one look like and how does it behave?


PUPs and similar malware are normally associated with rogue tool bars, although they sometimes appear as search engines or home pages. But whatever they look like, they normally have one end goal in common, which is to redirect the searches you make on the internet so that you are unable to visit the websites you want to go to, instead being sent directly to one of their own choice. In this case, it hijacks your web browser, creates a proxy server but instead of redirecting you to dodgy websites or displaying advertisements, it displays this fake BSOD error message and says that you need to call 1-855-484-3589 for technical support.

The fake blue screen says:

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any bios updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

For technical support to this problem, call Windows helpline: +1-855-484-3589.
Technical Information:
*** STOP: 0x0000001E (0xFFFFFFFFC00000094,0xFFFFFF8000C074D1E,0x000000000,0xFFFFFFFFFFD)

And while you could argue this is not dangerous and won't do you any harm. The fact it is, it is not only incredibly annoying but it is a real waste of your time too. Imagine being infected by a PUP at work – how much would your (or your employees') productivity drop if you spent half your day trying get rid of it? It's not always easy, trust me.

So now let's take a look at how you defend yourself from such fake Blue Screens Of Death. It's a good idea, as with any malware, to know a little bit more about how they operate so that you can be better prepared to face them. First of all, it will install itself on your PC surreptitiously. This is usually by being bundled with another software download. It will piggyback on an installation so that when you download an app or software program, the it will sneakily install itself along with it.

So that begs the question, how do you make sure you are not also installing it alongside your definitely wanted program? The good news is that because malware programmers don't consider their product to be malware, they will mention that they are packaged with the main program in the End User License Agreement that belongs to that download.

Therefore the trick to NOT installing this malware too is to make sure that you read this license agreement carefully and double check whether any additional programs are mentioned. If you spot wording related to an add-on either abort the installation or make sure the check boxes are configured so that you don't also install the malware that will display fake error messages in your computer.

To remove fake BSOD caused by malware and other threats that may have been installed on your computer, please follow the removal guide below. If you have questions, leave a down comment below. I will be more than happy to help you. Good luck and be safe online!

Written by Michael Kaur, http://deletemalware.blogspot.com



Fake BSOD 1-855-484-3589 Pop-up Removal Guide:


1. First of all, download recommended anti-malware software and run a full system scan. It will detect and remove this infection from your computer.






NOTE: If you can't download it, the problem can be resolved by finding and ending the associated malware program in the Task Manager. Open Properties tab, end the process (Tuejet64.exe or similar) and then delete the program. Or restart your computer in Safe Mode with Networking and download anti-malware software.

2. Download and run TDSSKiller. Press the button Start scan for the utility to start scanning.



3. Wait for the scan and disinfection process to be over. Then click Continue. Please reboot your computer after the disinfection is over.



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Favicon Remove 1-844-329-3153 "Immediate PC Scan Recommended" Pop-up Ads (Uninstall Guide)
23 Aug 2015, 7:48 pm
If you are one of the many PC users who have opened their web browsers only to be faced with a fake virus poo-up warning supposedly from your cable company saying that you must call 1-844-329-3153 for tech support then you may be well acquainted with browser hijackers and potentially unwanted programs. These are software programs that download themselves onto your PC, without making their intention to do so particularly obvious.

When this happens users usually ask (1) is my web browser infected? and (2) is my computer infected? The good news is that your web browser isn't infected but rather hijacked by a malicious browser extension that displays fake pop-ups warnings about possible data theft and other threats. The bad news is that your computer is infected with a browser hijacker and very likely adware as well. But what we also need to realize, and a frightening amount of personal and professional users don't, is that we need to take steps to protect ourselves from the myriad of different threats, including such fake pop-ups and adverts. And this doesn't mean simply 'setting and forgetting' a security software solution, it also means educating ourselves about the threats that we face every time we connect to the internet.


On that note, this article is going to take a closer look at browser hijackers that promote 1-844-329-3153 scam tech support services.

What are browser hijackers?

Whilst browser hijackers are not as dangerous as many types of malware, they still have a negative effect on your computer's functions. But why, in that case, are they only 'potentially' unwanted, if they have not been created to do us any real good?

The name browser hijacker was coined by online security experts and is used to categorize software that is mostly undesired by the average end user – i.e. you and me. While they may purport to have some use, browser hijackers generally have more in common with their malware, cousins then they are often given credit for.

The prime function of a browser hijacker is to redirect you to a website that they want you to visit, instead of sending your search query to a relevant website. Even if you type in the URL (website address) of your chosen site they will still send you in whichever direction they choose. As you already know, among various misleading and even malicious websites scammers also use fake tech support web pages to scare you into thinking that your computer is infected. Then they immediately offer tech support by calling 1-844-329-3153. However, I wouldn't recommend calling this number because scammers will ask you to pay $200 or even more for a 'fix' and may even install remote control software on your computer. That's not a good idea at all.

Other problems caused by browser hijackers

Because browser hijackers install tool bars and search engines that replace your existing ones, not only will your searches be manipulated, but you'll suddenly find that using your computer's browser is now an unfamiliar chore. If it's already too late and your computer has been infected by a browser hijacker then please follow the steps in the removal guide below. If you have questions, please leave a comment down below. I will be more than happy to help you. Good luck and be safe online!

Written by Michael Kaur, http://deletemalware.blogspot.com




1-844-329-3153 Pop-up Ads Removal Guide:


1. First of all, download anti-malware software and run a full system scan. It will detect and remove this infection from your computer. You may then follow the manual removal instructions below to remove the leftover traces of this malware. Hopefully you won't have to do that.






2. Remove browser hijacker related programs from your computer using the Uninstall a program control panel (Windows 7). Go to the Start Menu. Select Control PanelUninstall a Program.

If you are using Windows 8 or 10, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for "control panel".



Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control panel from there.



3. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and remove the following:
  • Magical Find
  • GoSave
  • Extag
  • SaveNewaAppz
  • and any other recently installed application


Simply select each application and click Remove. If you are using Windows Vista, Windows 7 or Windows 8, click Uninstall up near the top of that window. When you're done, please close the Control Panel screen.


Remove 1-844-329-3153 pop-up ads related extensions from Google Chrome:

1. Click on Chrome menu button. Go to More ToolsExtensions.




2. Click on the trashcan icon to remove Magical Find, Extag, Gosave, HD-Plus 3.5 and other extensions that you do not recognize.

If the removal option is grayed out then read how to remove extensions installed by enterprise policy.



3. Then select Settings. Scroll down the page and click Show advanced settings.


4. Find the Reset browser settings section and click Reset browser settings button.


5. In the dialog that appears, click Reset. That's it!


Remove 1-844-329-3153 pop-up ads related extensions from Mozilla Firefox:

1. Open Mozilla Firefox. Go to Tools MenuAdd-ons.




2. Select Extensions. Click Remove button to remove Magical Find, Extag, Gosave, MediaPlayerV1, HD-Plus 3.5 and other extensions that you do not recognize.


Remove 1-844-329-3153 pop-up ads related add-ons from Internet Explorer:

1. Open Internet Explorer. Go to ToolsManage Add-ons. If you have the latest version, simply click on the Settings button.




2. Select Toolbars and Extensions. Click Remove/Disable button to remove the browser add-ons listed above.

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Favicon Remove Windows 10 Browser Ads (Uninstall Guide)
22 Aug 2015, 7:21 pm
The list of Windows 10 new security features is both long and significant but unfortunately this OS is still vulnerable to various threats, including adware. You might not be particularly worried about adware that can infect Windows 10 and display annoying web browser ads and I admit that it is probably not the worst type of malicious software out there, especially when compared to real internet nasties such as Trojan Horses, spyware or ransomware for example. But that doesn't mean you should write it off completely as something that won't do you any harm, and you would definitely be advised to look into the ways that you can protect yourself from an adware infection even if you're using the latest Windows 10 and fully updated web browser.


Like most online scams, malware programs and viruses, the whole reason for adware's existence is to make money – and make no mistake, for business is booming when it comes to nefarious online commerce. Adware can generate a decent income for those who use it which is why the programmers who create it put in a not inconsiderable effort when it comes to ensuring that you are captivated by their browser adverts and very tempted to click on them and spend some of your hard earned money. Since most users switched to Windows 10, scammers had to make certain adjustments as well. And I'm afraid they did this very successfully because Windows 10 browser adverts and pop-ups appear all over the screen just like on Windows 8 and 7 no matter what browser you use. Yes, even the Microsoft Edge can be affected and display ads.

This also means that if you have been infected by adware, it can be difficult to find and delete it from your PC, but that's not to say that you should simply ignore it because adware has some disruptive traits that will soon start to have a negative effect on your user experience.

Adware is everywhere

There was a time, in the not too distant past, that adware was only really a problem if you visited websites of a 'certain nature' – i.e. adult and illicit or illegal content but that is no longer the case for adware can now be found on the websites of even the most reputable brands or businesses. So what that means for you and me is that we have a far greater chance of being infected by adware, especially if we happen to stumble across a website that has been compromised by adware – something known as a drive-by download.

What can adware do?

Adware has a number of side effects – none of them particularly desirable. It can make your computer run slowly, it can cause it to keep crashing, and it can send you insane with its incessant pop-up and pop-under windows. Some adware will even go as far as deleting and then installing a new tool bar so that it can manipulate your internet searches and redirect you to websites that the adware's programmer wants you to visit. And let's not forget that with all of this unwanted activity taking place on your PC, it can cause instabilities and weaken your PC's security.

How to protect yourself from an adware infection on Windows 10

Aside from drive-by installations, adware is normally installed as a package with another file or program. That means you need to be a lot more discerning when you are downloading something. Steer clear of third party download websites and only download from the publisher. You should also always read the End User License Agreement carefully and check or uncheck boxes that tell you that an optional extra is included in the installation.

How do I make Windows 10 browser ads disappear?

First of all, scan your computer with anti-malware software, especially if you are still not familiar with Windows 10. Adware's programmers are smart and try to hide malicious files on your computer making it difficult to find and remove each malicious file. To remove adware from your computer and stop the absolutely annoying ads, please follow the steps in the removal guide below. If you have any questions, please leave a comment down below. Good luck and be safe online!

Written by Michael Kaur, http://deletemalware.blogspot.com




Windows 10 Browser Ads Removal Guide:


1. First of all, download anti-malware software and run a full system scan. It will detect and remove adware from your computer. You may then follow the manual removal instructions below to remove the leftover traces of this adware. Hopefully you won't have to do that.






2. Remove adware related programs from your computer using the Uninstall a program control panel. Simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for "control panel".



Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control panel from there.



3. When the the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and remove the following:
  • TwistGrips
  • GoSave
  • Extag
  • SaveNewaAppz
  • and any other recently installed application


Simply select a suspicious application and click Uninstall up near the top of that window. When you're done, please close the Control Panel screen.


Remove Windows 10 adware related extensions from Google Chrome:

1. Click on Chrome menu button. Go to More ToolsExtensions.




2. Click on the trashcan icon to remove TwistGrips, Extag, Gosave, HD-Plus 3.5 and other extensions that you do not recognize.

If the removal option is grayed out then read how to remove extensions installed by enterprise policy.



3. Then select Settings. Scroll down the page and click Show advanced settings.


4. Find the Reset browser settings section and click Reset browser settings button.


5. In the dialog that appears, click Reset. That's it!


Remove Windows 10 adware related extensions from Mozilla Firefox:

1. Open Mozilla Firefox. Go to Tools MenuAdd-ons.




2. Select Extensions. Click Remove button to remove TwistGrips, Extag, Gosave, MediaPlayerV1, HD-Plus 3.5 and other extensions that you do not recognize.


Remove Windows 10 adware related add-ons from Internet Explorer:

1. Open Internet Explorer. Go to ToolsManage Add-ons. If you have the latest version, simply click on the Settings button.




2. Select Toolbars and Extensions. Click Remove/Disable button to remove the browser add-ons listed above.

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Favicon What is ExtTag.exe and how to remove it?
21 Aug 2015, 8:01 pm

ExtTag.exe - by AgentMainService


What is ExtTag.exe?


ExtTag.exe is a browser hijacker that will redirect your web browser to dodgy and spammy websites. In a worst-case scenario you may be redirected to a malicious website and infect your computer. It's usually detected as RDN/Generic.dx, PUP.Optional.Linkury.PrxySvrRST, Generic6.BUEW, a variant of MSIL/Toolbar.Linkury.S potentially unwanted program. Detection ration is 18 / 57. Needless to say, such detection ration is pretty low and must be improved to ensure proper protection against this malware. As a savvy internet user you don't need me to tell you that there is a plethora of weird and (not so) wonderful things hiding in plain view on the internet and waiting to do us harm. Malicious software is big business and there are no end of different, innovate (and not in a good way) methods being used to con us out of our hard earned cash, corrupt our precious files and data and render our PCs virtually unusable. Browser hijackers can be as dangerous as spyware and Trojans. ExtTag.exe can not delete your files or steal sensitive information. However, it can modify proxy settings and redirect you to malicious websites. What is more, it runs multiple processes on your computer in order to download updates and install more malware. It goes without saying that it's not essential for Windows and can cause serious problems. It's not digitally signed too. I recommend you to remove ExtTag.exe and related malware from your computer. To do so, please run a full system scan with anti-malware software.






File name: ExtTag.exe
Publisher: AgentMainService
File Location Windows XP: C:\Program Files\ExtTag\
File Location Windows 7/8: C:\ProgramData\ExtTag\
Startup file: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run → ExtTag.exe

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Favicon Remove help-file-decrypt.enc Virus and Restore Encrypted Files
21 Aug 2015, 6:57 pm
Help-file-decrypt.enc and pronk.txt files belong to Trojan.Cryptolocker.X ransomware. I wrote about it a few years ago. I was surprised to see that it's still active although slightly modified. Anyway, if you got these files in every folder on your computer and you noticed that most of your files are encrypted then your computer is infected with this encryption virus. It also renames encrypted files by adding either safefiles32@mail.ru or filesdecrypt@india.com at the end of each file name. Cyber criminals who created this ransomware use these email address to communicate with victims and send further information on how to decrypt files and of course how to pay the ransom. Basically, they expect you will contact them through safefiles32@mail.ru for more information.

It's a rather new variant first detected about a week ago. However, it doesn't bring anything new and instead use a well known encryption and extortion scheme. If you're a savvy internet user and you are well aware that there are numerous threats to your online safety. Whether you are a home user who uses the web for sending emails, shopping and reading the news or you’re a small business owner or manager, protecting the data that is rightfully yours is more crucial than ever before. And if you are the owner of a company, data security is often a matter of law and you will need to be compliant to avoid risking fines or other penalties.

It may appear that cyber criminals, hackers, phishers, spammers, call them what you will, only target big corporations, but the fact is you and your home PC or small business computer network are a far easier target. These people exploit our vulnerabilities and our lesser degree of technical expertise to make big bucks. And one of the ways they do this is through the use of a malicious software program, called ransomware.

What is help-file-decrypt.enc ransomware?

It is a program which has been designed to 'kidnap' your files or data by making them inaccessible to you. The files will be encrypted – i.e. held hostage – and only released back to you once you have paid the ransom. The ransom note pronk.txt will either be created in each folder with at least one encrypted file or displayed in a pop-up window or full screen message – pretty panic inducing for most of us. The message will tell you that once you have paid the kidnapper's demands, you will be sent a code so that you can decrypt your files. It allocates virtual memory in foreign processes and creates even more malicious files on your computer. It can also modify proxy settings and communicate with C&C servers. Not to mention that it can control your CPU usage and send sensitive information to cyber criminals.

Ransomware's method of attack

Like most malware, it is disseminated either by email, by being embedded on a compromised or malicious website, or included as an add-on with a download. And of course, as we all use email and the web every day, and download apps, software and files on a frequent basis, we are all at risk of potentially losing, not only our files, but a large sum of money too.

The trick is to stay vigilant

Just because you're not a world famous pop star or a global leader it doesn't mean you are not at risk of kidnapping – at least not this form of online cyber kidnapping anyway. Your data is just as prone to being kidnapped and held to ransom as that belonging to the most beloved film stars and loathed politicians! And that means that you need to be careful when downloading and installing things, and be very cautious when dealing with emails or chat messages from unknown senders.

You should also try to avoid visiting websites that may potentially be disreputable, and don't let yourself be suckered into downloading freebie games and apps that don't have any reviews or recommendations or are not offered via one of the big download websites.

Of course, installing a good anti-malware program on your PC is crucial too, as is making sure it is always up to date.

How to get my files back?

If you have a recent backup, wipe your hard disk and reinstall your files. If you don't, try Shadow Explorer program or search your computer for previous versions of files. If you are lucky enough you may find files that were not encrypted. But before restoring your files, please remove the help-file-decrypt.enc ransomware and related malware files from your computer. To do so, please follow the steps in the removal guide below. If you have any questions, please leave a comment down below. Good luck and be safe online!

Written by Michael Kaur, http://deletemalware.blogspot.com



Step 1: Removing help-file-decrypt.enc (Trojan.Cryptolocker.X) virus and related malware:


Before restoring your files from shadow copies, make sure the Trojan.Cryptolocker.X is not running. You have to remove this malware permanently. Thankfully, there are a couple of anti-malware programs that will effectively detect and remove this malware from your computer.

1. First of all, download and install recommended anti-malware scanner. Run a full system scan and remove detected malware.






Important! If you can't download or run it, please restart your computer in Safe Mode with Networking or Safe Mode and try again.

2. Then, download ESET Online Scanner and run a second scan to make sure there are no other malware running on your computer.

That's it! Your computer should be clean now and you can safely restore your files. Proceed to Step 2.


Step 2: Restoring files encrypted by help-file-decrypt.enc (Trojan.Cryptolocker.X) virus:


Method 1: The first and best method is to restore your files from a recent backup. If you have been regularly performing backups, then you should use your backups to restore your files.

Method 2: Try to restore previous versions of files using Windows folder tools. To learn more, please read Previous versions of files.

Method 3: Using the Shadow Volume Copies:

1. Download and install Shadow Explorer. Note, this tool is available with Windows XP Service Pack 2, Windows Vista, Windows 7, and Windows 8.

2. Open Shadow Explorer. From the drop down list you can select from one of the available point-in-time Shadow Copies. Select drive and the latest date that you wish to restore from.



3. Righ-click any encrypted file or entire folder and Export it. You will then be prompted as to where you would like to restore the contents of the folder to.



Hopefully, this will help you to restore all encrypted files or at least some of them.

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Favicon Remove "Ads by RotaryMasters" Adware (Uninstall Guide)
19 Aug 2015, 7:25 pm
One of the best things we can do to decrease the chances of being infected is to educate ourselves about the threats that are out there, and so here we are going to take a closer look RotaryMasters adware. There are so many different types of malware that it can be tricky to know what to look out for and how to protect ourselves when we're online. This form of online advertising or marketing is not the most dangerous of threats – although it can often be a lot worse than it is given credit for. Even if you don't object to the idea of being constantly marketed to, you may take umbrage at the fact that an unscrupulous third party has taken it upon themselves to install adware on your PC without your permission or your knowledge.


And that's not all because adware can actually impact negatively on your computer, making it run a lot more slowly than it did in its adware free days.

What is RotaryMasters adware?

It is a software program that either runs in the background on your PC or is a browser plug-in. The reason it can make your computer run slowly is that it installs a component on your machine that monitors your usage – for example it will track what websites you visit and note which pages you look at on that website. It then compiles a sort of profile on you and then sends this data back to the adware's programmer – this enables them to customize their advertising efforts to you so that you see "Ads by RotaryMasters" adverts relating to the sites, products and services you have recently been looking at, thus increasing the chances that you will click through and make a purchase.

The reason that your computer is running so sluggishly is because this tracking uses up a lot of your PC's resources which makes it harder for it to handle the extra tasks it's suddenly been given. In fact the problem can be so bad that it may even cause your internet connection to drop right off and cause websites to crash.

Other annoying traits of this adware

In its worst form, this adware will not simply show you RotaryMasters adverts that are embedded on a web page, but will also spam you with pop-up windows. These can be unbelievably irritating to deal with simply because they refuse to go away. They probably won't be customized to meet your tastes or interests either and are far more likely to be for websites that you probably have no interest in visiting such as gambling sites or even x-rated adult websites. Don't be surprised that your Google search page now has a quarter of it taken off with bad links labeled "Ads by RotaryMasters".

How does it get onto your computer?

Most of the time it comes packaged with free software and files, such as games, apps, wallpapers and other tempting goodies, and this is why you should be very careful about what you click on or download. Adware programmers also use spam emails and chat apps to disseminate links and infected files, so you need to be extra careful about what you are opening or clicking upon – especially if you don't know who sent the mail or message.

How do I stop RotaryMasters ads?

To remove this adware from your computer and stop the absolutely annoying ads, please follow the steps in the removal guide below. If you have any questions, please leave a comment down below. Good luck and be safe online!

Written by Michael Kaur, http://deletemalware.blogspot.com




"Ads by RotaryMasters" Removal Guide:


1. First of all, download anti-malware software and run a full system scan. It will detect and remove this infection from your computer. You may then follow the manual removal instructions below to remove the leftover traces of this malware. Hopefully you won't have to do that.






2. Remove RotaryMasters related programs from your computer using the Uninstall a program control panel (Windows 7). Go to the Start Menu. Select Control PanelUninstall a Program.

If you are using Windows 8 or 10, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for "control panel".



Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control panel from there.



3. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and remove the following:
  • RotaryMasters
  • GoSave
  • Extag
  • SaveNewaAppz
  • and any other recently installed application


Simply select each application and click Remove. If you are using Windows Vista, Windows 7 or Windows 8, click Uninstall up near the top of that window. When you're done, please close the Control Panel screen.


Remove RotaryMasters related extensions from Google Chrome:

1. Click on Chrome menu button. Go to More ToolsExtensions.




2. Click on the trashcan icon to remove RotaryMasters, Extag, Gosave, HD-Plus 3.5 and other extensions that you do not recognize.

If the removal option is grayed out then read how to remove extensions installed by enterprise policy.



3. Then select Settings. Scroll down the page and click Show advanced settings.


4. Find the Reset browser settings section and click Reset browser settings button.


5. In the dialog that appears, click Reset. That's it!


Remove RotaryMasters related extensions from Mozilla Firefox:

1. Open Mozilla Firefox. Go to Tools MenuAdd-ons.




2. Select Extensions. Click Remove button to remove RotaryMasters, Extag, Gosave, MediaPlayerV1, HD-Plus 3.5 and other extensions that you do not recognize.


Remove RotaryMasters related add-ons from Internet Explorer:

1. Open Internet Explorer. Go to ToolsManage Add-ons. If you have the latest version, simply click on the Settings button.




2. Select Toolbars and Extensions. Click Remove/Disable button to remove the browser add-ons listed above.

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Favicon Sidecubes Browser Hijack Windows 10 (Uninstall Guide)
17 Aug 2015, 7:20 pm
Sidecubes is a browser hijacker that changes your home page to http://search.sidecubes.com/?st=dn&q=, default search engine provider to feed.sonic-search.com and modifies other web browser settings. It can hijack not only Google Chrome but also Microsoft Edge on Windows 10. Needless to say, it's serious threat. With so many different types of malware, viruses and other scams and dangers to look out for it can sometimes feel like using the web is a little like swimming with sharks, albeit in a technical, virtual sense! Unfortunately the proliferation of scams and dangers out there make it more than a little confusing when it comes to trying to figure out what the risks are.


So if you are struggling to tell the difference between browser hijackers, malware and spyware and you don't know your Trojan Horses from your Potentially Unwanted Programs, don't worry I am here to clear up one of those mysteries as we take a closer look at browser hijackers that work even on the latest Windows 10.

Is Sidecubes the same thing as a computer virus or malware?

Not quite. It's potentially dangerous and can cause problems but it can't encrypt your files or steal your passwords. With a name that includes the words 'potentially' and 'unwanted' you could be forgiven for thinking that browser hijackers are yet another offender in the long line up of internet threats. However, while true malware is designed to either extort money or information from you, or to corrupt files and data purely for the programmer or hackers' own twisted amusement, browser hijackers are not quite as lethal.

Browser hijackers are not Viruses or Malware

Computer viruses are slightly different to malicious software and such browser hijackers as http://search.sidecubes.com/?st=dn&q=, in that they are self-replicating. A virus is a computer program that infiltrates your computer by way of an infected email attachment or via a program you have downloaded. They then spread their poison by infecting everyone in your address book and wreaking havoc on, not just your machine, but the people you come into contact online with too.

Malware is also normally packaged with another program or application and covers everything from programs that monitor your internet usage so they can aggressively market products and services to you (adware) and components which track the keys you type in order to steal your passwords and login details (spyware). Some malware will hijack your operating system and lock your files and demand you pay a ransom for their decryption (ransomware), while others will pretend to be an antivirus program and try and scare you into paying them to remove 'all the viruses they have found' on your computer when conducting a scan (rogue security software). Basically malware is out to make a quick buck!

In a similar vein, Sidecubes browser hijacker also has commerce at the heart of what it does but it falls into a different category, something which is known as grayware. It is generally agreed that browser hijackers are not malware because they do normally tell you that they will be downloaded in the License Agreement that comes with the program you are downloading and that they are packaged with. Their purpose is to install a new home page and search engine which will redirect your internet searches to websites that their programmer or owner wants you to visit, thus driving traffic and possibly sales.

How do I remove Sidecubes?

It can be a tedious task. It modifies browser settings and also makes modifications to Windows registry. Hopefully, the removal guide below will help you to remove this browser hijacker from your computer. If you have any questions, please leave a comment down below. Good luck and be safe online!

Written by Michael Kaur, http://deletemalware.blogspot.com



Sidecubes Browser Hijack Removal Guide:


1. First of all, download recommended anti-malware software and run a full system scan. It will detect and remove this infection from your computer. You may then follow the manual removal instructions below to remove the leftover traces of this infection. Hopefully you won't have to do that.






2. Remove Sidecubes related programs from your computer using the Uninstall a program control panel (Windows 7). Go to the Start Menu. Select Control PanelUninstall a Program.

If you are using Windows 8 or 10, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for "control panel".



Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control panel from there.



3. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and remove the following programs:
  • Sidecubes
  • Go_Sidecubes
  • GoSave
  • ExtTag


If you are using Windows Vista, Windows 7 or Windows 8, click Uninstall up near the top of that window. When you're done, please close the Control Panel screen.


Remove Sidecubes from Google Chrome:

1. Click on Chrome menu button. Go to More ToolsExtensions.



2. Click on the trashcan icon to remove Sidecubes, GoSave, ExtTag, BookmarkTube extensions.

3. Then select Settings. Scroll down the page and click Show advanced settings.


4. Find the Reset browser settings section and click Reset browser settings button.


5. In the dialog that appears, click Reset.

6. Right-click Google Chrome shortcut you are using to open your web browser and select Properties.

7. Select Shortcut tab and remove "http://search.sidecubes.com/?st=dn&q=..." from the Target field and click OK to save changes. There should be only the path to Chrome executable file.



Remove Sidecubes from Mozilla Firefox:

1. Open Mozilla Firefox. Go to ToolsAdd-ons.



2. Select Extensions. Remove Sidecubes, GoSave, ExtTag, BookmarkTube browser extensions. Close Add-ons manger.

3. In the URL address bar, type about:config and hit Enter.



Click I'll be careful, I promise! to continue.



In the search filter at the top, type: sidecubes.com

Now, you should see all the preferences that were changed by sidecubes.com. Right-click on the preference and select Reset to restore default value. Reset all found preferences!

4. Right-click the Mozilla Firefox shortcut you are using to open your web browser and select Properties.

5. Select Shortcut tab and remove "http://search.sidecubes.com/?st=dn&q=..." from the Target field and click OK to save changes. There should be only the path to Firefox executable file.



Remove Sidecubes from Internet Explorer:

1. Open Internet Explorer. Go to ToolsManage Add-ons.



2. Select Search Providers. First of all, choose Live Search search engine and make it your default web search provider (Set as default).

3. Select Sidecubes and click Remove to remove it. Close the window.

4. Right-click the Internet Explorer shortcut you are using to open your web browser and select Properties.

5. Select Shortcut tab and remove "http://search.sidecubes.com/?st=dn&q=..." from the Target field and click OK to save changes. Basically, there should be only the path to Internet Explorer executable file.

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Favicon Fix "Unable to connect to the proxy server" Chrome Error Caused by Malware
15 Aug 2015, 8:12 pm
Due to the fact that you are reading this article, I can probably safely assume that you have unfortunately found it necessary to find out more about the "Unable to connect to the proxy server" Chrome error and learn how to fix it. I say 'unfortunately' however, in truth, it is far better to be prepared and know your enemy than not. It is really just unfortunate that we are in this position in the first place. But we are, and from viruses to worms, and from phishing scams to social engineering, and of course not forgetting our old friend, malware, we are faced with no easy task if we want to keep our computers and other web-enabled devices free from harm. Google Chrome displays Unable to connect to the proxy server error message when it cannot connect to a proxy server (ERR_PROXY_CONNECTION_FAILED).

If you configured your web browser to use a proxy server yourself then it's not a big deal, you just need to change your LAN settings back to default and you're good to go. But what if a malicious program changed it in order to hijack your web browser and redirect your web traffic through web servers controlled by cyber criminals? In that case, you will have to use a few tools and anti-malware software to remove the malware first and then reset malicious proxy settings. However, the problem is that most of the time malware won't allow you to reset proxy settings. Proxy server settings will be grayed out. It's called the ProxyOverride Trojan horse. As soon as you change your LAN settings back to normal this Trojan runs a script and reverts everything back to the previous state.


It doesn't really help that the malware and online scamming business is exactly that – business – and big business at that. Threats are increasing almost daily and the sheer variety of viruses and malware programs mean that we need to be constantly on top of things, and that includes ensuring your security software is as up to date as it can be. I'm sure you all know spyware and keyloggers that are designed to steal your passwords and other sensitive information. But ProxyOverride Trojan horse that basically leaves you without internet access when web servers controlled by cyber criminals go down is also a dangerous infection. They can spy on you and gather various information which can be used later to organize a very specific cyber attack against you or even entire company. It's not a joke, if you keep getting this error message it's time to scan your computer for malware.

In addition to this, whether you are a home computer user or the owner or manager of a small business, in order to defend yourself against Proxy Overriding, you need to stay as knowledgeable as you possibly can be when it comes to learning about all the latest threats you face every time you are using the internet.

One of those threats is something called ProxyOverride Trojan Horse

It works hard to take advantage of our trusting natures and even if you think that your personal online security habits can't be improved upon, take it from us; They can fool even the most security conscious. For example, when you see a pop up window on your screen that says you are infected by a virus, what is the first thing that springs to mind? Probably: 'Oh no – how do I get rid of this?' And that is precisely where a Trojan Horse will take advantage of this 'loophole' in your train of thought. Rather than being a helpful warning telling you that you need to rid your computer of this virus, the very same pop up window could in fact be a Trojan Horse in disguise.

How do you know if you are looking at the ProxyOverride?

Due to its duplicitous nature this is sadly easier said than done. It sometimes appears as pop up windows (usually left behind by a previous malware infection) or they can be hidden in downloads – such as a file or an app. Other types of Trojan Horse malware use the trusty old email attachment method.

What does ProxyOverride Trojan do?

It sets up a proxy server and hijacks your web browser. As a result, you may constantly get "Unable to connect to the proxy server" error message when using Chrome and other web browser. The absolute worst thing itcan do is to corrupt your files and data, rendering them inaccessible. On top of this, they can also cause your operating system to become unstable, and therefore more insecure. They can also corrupt your hard drive. The key is to never take anything at face value and if a program or app is begging you to download, ask yourself why.

How do I fix "Unable to connect to the proxy server" error and remove ProxyOverride Trojan horse?

You can definitely fix the problem yourself. First of all, you need to restart your computer in Safe Mode and remove ProxyEnable ProxySever registry keys using RegEdit program. Secondly, run a full system scan with recommend anti-malware software. To do so, please follow the steps in the removal guide below. If you have any questions, please leave a comment down below. Good luck and be safe online!

Written by Michael Kaur, http://deletemalware.blogspot.com



Step 1: Fixing "Unable to connect to the proxy server" Chrome error and restoring Internet connection:


1. Restart your computer in Safe Mode. If you don't know how to do that, please watch this video.



2. Open Windows Registry Editor. If you are using Windows 7 or older version click StartRun. Type in regedit and hit enter.



If you are using Windows 8 and later, please watch this video.

3. Navigate to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings.

In the right-side pane select ProxyEnable key and delete it.



Then select ProxySever registry key and delete it too.



4. Navigate to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run.

In the right-side pane there should be only one registry key (Default). If you found another randomly named key and if it points to Temp or AppData folders, delete it.



That's it! Restart your computer in Normal Mode. Proceed to Step 2.


Step 2: Removing ProxyOverride Trojan horse and related malware:


1. Download anti-malware software and run a full system scan. It will detect and remove this infection from your computer.






2. Download and run TDSSKiller. Press the button Start scan for the utility to start scanning.



3. Wait for the scan and disinfection process to be over. Then click Continue. Please reboot your computer after the disinfection is over.



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Favicon Remove "Ad by RoyalAds" Adware (Uninstall Guide)
14 Aug 2015, 6:31 pm
If you would like to know a little more about the adware called RoyalAds, you have come to the right place. This adware is everywhere at the moment and it shows no sign of abating, and in its worst form it can actually have quite the knock on effect on your computer. But how does it get onto your computer in the first and who designs and deploys adware – and why?

The majority of adware ends up on your PC or laptop because you downloaded it. RoyalAds adware is not an exception. Not by intention usually, but by accident. And that's because it is packaged along with other apps, software or files, especially if those products are peer-to-peer, freeware or shareware. And you probably don't need us to tell you that includes all the things that most of us download on if not a daily, but surely a weekly basis. Your favorite TV series, the latest movies and hit albums, or those must have lifestyle apps that it is all so easy to be convinced into downloading on to our phones.


And have you ever noticed that once you have downloaded the latest chat app or One Direction album (if that's your thing – no judgment!) then quite often you are also suddenly subjected to numerous RoyalAds adverts labeled "Ad by RoyalAds" or simply "by RoyalAds" – often of the really annoying pop up variety. Adverts appear in text on the sites with that same green or blue hoverlink. And overwhelmingly, these adverts are not for products or services that you are interested in. X rated Manga websites Umm, no thanks, I think I'll pass this time round!

Other ways RoyalAds adware can infect you

It is true that it can be installed on your PC in this manner however it can also attack you if you have been unfortunate enough to have stumbled across a website that has been breached by a malicious type of adware.

Who creates this adware and why?

It will come as no great surprise to learn that adware is a way for someone to generate revenue. After all, that's what advertising has, and always will be, about. But in this case, the programmers who create and share freeware – such as apps – need to earn money from their creation. And that's where adware comes in. The RoyalAds adware will be attached to the original free program, and then installed in conjunction with it potentially offering the programmer a source of income.

In another scenario, the programmer will not show you the adware right away. They will only unleash it on your device once you have been using the original software or app for a short while – enough time for you to fall in love with it! Once the grace period is over the programmer will then hit you with the adware and offer you the opportunity to upgrade to an adware-free version – for a price of course! After all nothing in this world is free – and if it is, chance are it might not be all it appears to be.

How to make RoyalAds adverts disappear?

If it's already too late and your computer is infected with this adware and its relentless advertisements, please follow the steps on the removal guide below. If you have any questions, please leave a comment down below. Good luck and be safe online!

Written by Michael Kaur, http://deletemalware.blogspot.com



"Ad by RoyalAds" Removal Guide:


1. First of all, download anti-malware software and run a full system scan. It will detect and remove this infection from your computer. You may then follow the manual removal instructions below to remove the leftover traces of this malware. Hopefully you won't have to do that.






2. Remove RoyalAds related programs from your computer using the Add/Remove Programs control panel (Windows XP) or Uninstall a program control panel (Windows 7 and Windows 8).

Go to the Start Menu. Select Control PanelAdd/Remove Programs.
If you are using Windows Vista or Windows 7, select Control PanelUninstall a Program.



If you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for "control panel".



Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control panel from there.



3. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and remove the following:
  • RoyalAds
  • GoSave
  • Active Discount
  • AdCoupon
  • and any other recently installed application


Simply select each application and click Remove. If you are using Windows Vista, Windows 7 or Windows 8, click Uninstall up near the top of that window. When you're done, please close the Control Panel screen.

Remove RoyalAds related extensions from Google Chrome:

1. Click on Chrome menu button. Go to ToolsExtensions.



2. Click on the trashcan icon to remove RoyalAds, AdCoupon, MediaPlayerV1, Gosave, HD-Plus 3.5 and other extensions that you do not recognize.

If the removal option is grayed out then read how to remove extensions installed by enterprise policy.




Remove RoyalAds related extensions from Mozilla Firefox:

1. Open Mozilla Firefox. Go to ToolsAdd-ons.



2. Select Extensions. Click Remove button to remove RoyalAds, AdCoupon, Gosave, MediaPlayerV1, HD-Plus 3.5 and other extensions that you do not recognize.

Remove RoyalAds related add-ons from Internet Explorer:

1. Open Internet Explorer. Go to ToolsManage Add-ons. If you have the latest version, simply click on the Settings button.



2. Select Toolbars and Extensions. Click Remove/Disable button to remove the browser add-ons listed above.

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Favicon Remove JS/Banker.BA Trojan (Uninstall Guide)
13 Aug 2015, 7:25 pm
If you have ever wondered what a JS/Banker.BA Trojan virus is and how you get infected by one, you have come to the right place as I aim to explain what it is and what it can do – and crucially, how you can defend yourself against this malware infection. I also wrote a quick removal guide in case your computer is already infected by this Trojan horse.

The first thing you need to know about Trojan Horses like JS/Banker.BA is that you are more than a little responsible for the infection. That's because it manipulates you into letting it on to your computer and installing it so it can then proceed to attack you from the inside. And beware, because even if you think that you are not so easily fooled and wouldn't do this knowingly then you need to know that JS/Banker.BA is extremely cunning.

What does JS/Banker.BA do?

Technically speaking, it is a JavaScript Trojan that tries to intercept communication between your computer and certain online banking websites, resulting in the possible theft of logon credentials or other sensitive information. There's a reason why security researchers gave the name Banker. And it's not surprising at all that your anti-virus engine gave you a warning about possible threat exactly when you entered your password and hit enter. In other words, this Trojan horse is after your password and cyber criminals who created want to steal money from you.

JS/Banker.BA and some other variants if this infection may be disguised as software programs or games, or even fake anti-virus programs that you run into on the internet and on certain websites. They can also be sent as a file attachment in an email, which, once opened, will execute itself by running the .exe file. And although we did earlier call Trojans a virus, this is not strictly true as a Trojan won't multiply of its own accord – only you can execute it.

Is it really that dangerous?

In a word, yes. It really can be that harmful. Not only it can steal your password but also if comes packed with other malware it can disrupt and damage your PC's operating system as well as its hard drive and your files. They are particularly fond of corrupting your data and making it impossible to access, meaning that your work files, personal photos, - absolutely anything you have stored on that machine – are at serious risk of being destroyed.

So, tell me – how can I protect myself from this Trojan horse?

The good news is that there are a number of things you can do to protect yourself from JS/Banker.BA. Of course, we all know by now that we should never open an email sent by an unknown sender – however it is worth repeating as a shocking amount of Trojans, and other malware, are still disseminated this way. If your spam filter is not successfully keeping your inbox free of junk – and potentially harmful – emails, you should look at upgrading to a better solution and, in the meantime, simply deleting the messages. Of course, we always recommend that you install a reputable anti-malware program on your computer too.

How do I remove JS/Banker.BA?

If your computer is already infected and you can't seem to get rid of this dangerous password stealing Trojan horse, please follow the steps in the removal guide below. If you have any questions, please leave a comment down below. Good luck and be safe online!

Written by Michael Kaur, http://deletemalware.blogspot.com



JS/Banker.BA Removal Guide:


1. First of all, download anti-malware software and run a full system scan. It will detect and remove this infection from your computer. You may then follow the manual removal instructions below to remove the leftover traces of this malware. Hopefully you won't have to do that.






NOTE: If you are using Internet Explorer and can't download anti-malware software because "Your current security settings do not allow this file to be downloaded" then please reset IE security settings and try again.

2. Download and run TDSSKiller. Press the button Start scan for the utility to start scanning.



3. Wait for the scan and disinfection process to be over. Then click Continue. Please reboot your computer after the disinfection is over.



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Favicon Remove decoder@tutamail.com Encoder Virus and Restore Encrypted Files
11 Aug 2015, 6:17 pm
Decoder@tutamail.com, decoder@mailfence.com and sos@tuta.io are email address used by ransomware creators to comunotcate with users whose files have been encrypted by the so-called virus-encoder. If you got a ransom message on your screen with any of these emails and you noticed that most your files are encrypted then you became a victim of ransomware. Ransomware is a type of malware whose presence on our radars seems to ebb and flow: a new form of ransomware will come to light and it's all anyone in the world of technology can talk about – it may even make the regular news too. But then, in a puff of smoke the fuss will die down and we're told to look out for spyware or Trojan Horses again. But whether or not ransomware is making headlines right at this very moment, it is still a form of malware that you should take a few moments to gen up on.


Decoder@tutamail.com ransomware is a particularly unpleasant type of malicious software (not that any types of malware are anything to relish being infected by...) But unlike some of the malware programs which will show you adverts or redirect your internet searches – adware and Potentially Unwanted Programs we’re looking at you - ransomware is a program that can cause you real distress, delete or damage your personal files – and even wind up costing you a fair amount of money. Here's an example of how an encrypted Word file is listed in a folder:

tasks-aug.docx.id-5874213680_decoder@tutamail.com

As you can see, the original file name is tasks-aug.docx. The encoder virus encrypted it and added a unique id, in this case 5874213680, and an email address decoder@tutamail.com that should be used to contact cyber criminals and receive further steps on how to get your files back. They also mentioned decoder@mailfence.com in a ransom note in case the main one doesn't work or you don't receive a response within 48 hours. What is more, it's not longer and .docx file but an executable file. This ransomware changes file extension for who knows what reasons because when a file is encrypted the extension isn't important.

Sounds nasty – just what is this ransomware?

It has been designed with one aim in mind: to make money. Not only that but it does so by preying on our fears and vulnerabilities. As the name suggests, ransomware infects your PC then holds your files, photos, documents, etc, etc, hostage. It normally encrypts them so you have no chance of breaking the code and accessing them while it is on your machine. It then demands that you pay a ransom in return for the decryption code that will release your files. However one thing to bear in mind if you do get hit by ransomware is that there are numerous tales of people parting with their cash only to receive no code whatsoever. And it's not like you are going to be able to call a ransomware programmer's helpline to ask for assistance, is it? Although, you can email them.

Other ways ransomware gets you to pay a fine

As well as holding your documents to ransom, decoder@tutamail.com ransomware can also change your default browser settings so that accessing the internet is virtually impossible. Of course, this is unacceptable as the vast majority of us need the web to be able to do our jobs and, increasingly, live our lives. How long do you think you'd last without the internet on your computer? Would you crack and simply pay the ransom?

How to get my files back?

If you have a recent backup, wipe your hard disk and reinstall your files. If you don't, try Shadow Explorer program or search your computer for previous versions of files. If you are lucky enough you may find files that were not encrypted. But before restoring your files, please remove the ransomware and related malware files from your computer. To do so, please follow the steps in the removal guide below. If you have any questions, please leave a comment down below. Good luck and be safe online!

Written by Michael Kaur, http://deletemalware.blogspot.com



Step 1: Removing decoder@tutamail.com encoder virus and related malware:


Before restoring your files from shadow copies, make sure the Encoder Virus is not running. You have to remove this malware permanently. Thankfully, there are a couple of anti-malware programs that will effectively detect and remove this malware from your computer.

1. First of all, download and install recommended anti-malware scanner. Run a full system scan and remove detected malware.






Important! If you can't download or run it, please restart your computer in Safe Mode with Networking or Safe Mode and try again.

2. Then, download ESET Online Scanner and run a second scan to make sure there are no other malware running on your computer.

That's it! Your computer should be clean now and you can safely restore your files. Proceed to Step 2.


Step 2: Restoring files encrypted by encoder virus:


Method 1: The first and best method is to restore your files from a recent backup. If you have been regularly performing backups, then you should use your backups to restore your files.

Method 2: Try to restore previous versions of files using Windows folder tools. To learn more, please read Previous versions of files.

Method 3: Using the Shadow Volume Copies:

1. Download and install Shadow Explorer. Note, this tool is available with Windows XP Service Pack 2, Windows Vista, Windows 7, and Windows 8.

2. Open Shadow Explorer. From the drop down list you can select from one of the available point-in-time Shadow Copies. Select drive and the latest date that you wish to restore from.



3. Righ-click any encrypted file or entire folder and Export it. You will then be prompted as to where you would like to restore the contents of the folder to.



Hopefully, this will help you to restore all encrypted files or at least some of them.

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